Gemxsnest is a premier retailer specializing in high-quality remote-controlled toys designed for enthusiasts of all ages. Our mission is to provide innovative, durable, and entertaining RC toys, including cars, drones, boats, and airplanes. With a commitment to customer satisfaction, we ensure a seamless shopping experience, from browsing to checkout and after-sales support. Whether you’re a hobbyist, a collector, or looking for the perfect gift, Gemxsnest has something for everyone.

Company Details:
Address: 213 Maple St, Knoxville, Pennsylvania (PA), 16928
Phone: 814-326-4249
Email: info@gemxsnest.com
Website: www.gemxsnest.com

1. Introduction

Gemxsnest is committed to providing high-quality remote-controlled toys to our customers. Our sales policy ensures transparency, fairness, and an excellent shopping experience. By purchasing from our store, you agree to abide by the terms outlined in this policy.

2. Order Processing

• Orders are processed within 1-3 business days after payment confirmation.

• Customers will receive an order confirmation email with details of the purchase and an estimated delivery timeframe.

• We reserve the right to cancel any order due to stock unavailability, payment issues, or fraud suspicion. In such cases, the customer will be notified immediately, and a full refund will be issued if necessary.

3. Pricing & Payment

• All prices listed on www.gemxsnest.com are in USD and are subject to change without prior notice.

• We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay & Google Pay

• Sales tax is applied where applicable based on local regulations.

• Discounts and promotional offers cannot be combined unless explicitly stated.

4. Shipping Policy

• We offer domestic and international shipping.

• Shipping times vary based on the destination and selected shipping method.

• Estimated shipping timeframes:

  • Domestic (USA): 3-7 business days

  • International: 7-21 business days

• Shipping costs are calculated at checkout and depend on weight, size, and destination.

• Once an order is shipped, a tracking number will be provided via email.

• Gemxsnest is not responsible for delays caused by customs, weather conditions, or unforeseen circumstances beyond our control.

5. Returns & Refunds

• We accept returns within 30 days of the delivery date.

• Items must be unused, in original packaging, and in resellable condition.

• Customers are responsible for return shipping fees unless the return is due to a manufacturing defect or incorrect item sent.

• Refunds will be processed within 7-10 business days after receiving the returned item.

• Some products, including customized or clearance items, are non-refundable.

6. Warranty & Replacement

• All Gemxsnest products come with a 90-day limited warranty against manufacturing defects.

• If a defect is found, customers must report it within 7 days of receipt to be eligible for a replacement or repair.

• Warranty does not cover damages caused by misuse, accidental drops, water damage, or normal wear and tear.

• Customers may be required to provide proof of purchase and photographic evidence of the defect.

7. Cancellations & Order Modifications

• Customers can cancel or modify their order within 24 hours after placing it.

• Once an order is processed for shipping, cancellations or modifications will no longer be accepted.

• If an order is canceled within the allowed timeframe, a full refund will be issued.

8. Customer Support

• Our support team is available Monday to Friday, 9 AM – 6 PM (EST).

• For assistance, contact us at info@gemxsnest.com or call 814-326-4249.

9. Fraud Prevention & Security

• We prioritize the security of our customers’ payment information.

• All transactions are encrypted with SSL security protocols.

• Any suspected fraudulent transactions will be investigated, and necessary actions, including order cancellation, may be taken.

10. Changes to This Policy

• Gemxsnest reserves the right to update or modify this policy at any time without prior notice.

• The latest version will always be available at www.gemxsnest.com.

By making a purchase at Gemxsnest, you acknowledge and agree to this Sales Policy. For any further inquiries, feel free to contact us.

Thank you for shopping at Gemxsnest!